TRUSTPOINT SECURITY PRIVACY POLICY
How we handle personal information submitted through this website.
This TrustPoint Security privacy policy explains what we may collect when you contact us, apply for work, or use this website; why we use it; and how to ask questions, request access, or request a correction.
Effective date: August 30, 2026 · Last updated: September 7, 2026
OUR RESPONSIBILITY
Information should be collected for a clear reason and handled with care.
TrustPoint Security is a private-sector organization in British Columbia. The TrustPoint Security privacy policy is intended to follow British Columbia’s Personal Information Protection Act (PIPA), which governs how private organizations collect, use, and disclose personal information.
This page applies to information collected through trustpointsecurity.ca. Separate client, employee, applicant, contractor, incident, or operational records may be subject to additional notices, agreements, procedures, and legal requirements.
INFORMATION WE MAY COLLECT
Only what is reasonably connected to the interaction.
Contact details
Name, email address, telephone number, organization, and the information you choose to include in a form, email, text, or telephone conversation.
Site information
Property type, location, requested schedule, service needs, operating concerns, and other details needed to understand or respond to an inquiry.
Application information
Contact details, qualifications, licensing information, availability, work history, résumé information, and other information an applicant chooses to provide.
Technical information
Internet Protocol address, browser and device information, referring page, pages requested, date and time, and similar server or security-log information that may be generated when the site is used.
Site functions
WordPress, forms, security tools, or embedded services may use cookies or similar technologies to operate, remember choices, reduce abuse, and understand basic website performance.
Third-party content
Embedded maps or linked third-party services may receive technical information under their own terms and privacy notices when you interact with them.
HOW WE USE INFORMATION
To respond, evaluate, operate, and protect.
- Respond to service inquiries, quote requests, questions, and communications.
- Assess locations, schedules, security requirements, and whether TrustPoint can provide the requested service.
- Evaluate employment inquiries and applications.
- Operate, maintain, secure, troubleshoot, and improve the website and forms.
- Maintain appropriate business records and meet contractual, insurance, regulatory, safety, and legal obligations.
- Prevent or investigate misuse, fraud, security threats, or unlawful activity.
We do not sell personal information. We do not use information submitted for an inquiry for unrelated marketing without an appropriate basis or consent.
DISCLOSURE & SERVICE PROVIDERS
Access is limited to a business, service, or legal purpose.
Under the TrustPoint Security privacy policy, information may be accessible to authorized personnel and service providers that support website hosting, forms, email, information technology, security, professional advice, recruitment, or business operations. Providers are expected to handle information only for the services they provide and under applicable obligations.
TrustPoint may also disclose information where you authorize it, where it is necessary to provide a requested service, to protect safety or legal interests, or where disclosure is required or permitted by law. Some service providers may process information outside British Columbia or Canada, where it may be subject to the laws of that jurisdiction.
RETENTION & PROTECTION
Kept only as long as reasonably required.
Retention depends on why the information was collected, whether an inquiry becomes a client or employment relationship, and applicable legal, regulatory, contractual, insurance, safety, and operational requirements. When information is no longer reasonably required, it may be securely destroyed or anonymized.
TrustPoint uses administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No website, email, or internet transmission can be guaranteed completely secure, so sensitive operational, identity, financial, medical, or emergency information should not be sent through a general website form unless requested through an approved process.
YOUR CHOICES & REQUESTS
Questions, access, correction, or complaints.
Contact the Privacy Officer
Email info@trustpointsecurity.ca, call 672-288-8100, or write to TrustPoint Security, 3723 James Drive, Prince George, BC V2N 4S9. Please mark the request “Privacy.”
Explain the request
Tell us whether you have a question, want access to your personal information, believe information should be corrected, want to withdraw a consent where applicable, or wish to make a complaint. We may need to verify identity before responding.
This notice applies to information handled through trustpointsecurity.ca. Questions or complaints may be sent to the Privacy Officer using the contact details above.
PRIVACY CONTACT
Questions about the TrustPoint Security privacy policy?
Contact TrustPoint and mark the inquiry for the Privacy Officer.